Commercial Operations Specialist

Key Responsibilities:

• Sales & Financial Reporting: Consistently compile and send regular sales reports, as well as cash flow and collection reports, to ensure complete visibility for management.
• Budget Tracking & Analysis: Prepare and manage actual vs. budget sales reports. Proactively follow up to acquire quarterly budgets and track updated performance against actual figures.
• ERP System Management: Utilize the ERP system daily to ensure all sales, financial, and operational data remain fully accurate and up to date.
• Client Data Logging: Collect, organize, and maintain detailed data logs for existing clients and potential leads to support pipeline tracking.
• Sales Target Monitoring: Track sales targets and performance against plan, following up regularly with the sales team to ensure alignment.
• Departmental Coordination:
   
  • Liaise with the Finance department on payment plans, installments, and outstanding balances.
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  • Coordinate with the Legal team regarding contract preparation, review, and transaction documentation.
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  • Work with the Government Relations department to follow up on official registrations, licenses, and approvals.
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• Document Control & Compliance: Act as the central document controller to track sales status, transaction progress, and document flow, ensuring all transactions comply with company policies and relevant regulations. (Note: Collecting and organizing physical client files is handled directly by the Sales Manager).

Required Qualifications & Experience

 • Bachelor’s degree in business administration, Commerce, or a related field. 

• Minimum of 2-3 years of experience in commercial operations, sales support, or client relations. 

• Experience gained in a shop/retail operations environment is a plus. 

• Solid understanding of sales documentation, contracts, and client onboarding processes. 

• Prior exposure to coordinating with Finance, Legal, or Government Relations functions is an advantage. 

• Proficiency in MS Office, particularly Excel; experience with CRM or sales tracking systems is a plus. 

Skills & Competencies

 • Strong follow-up skills and attention to detail, particularly with documentation and deadlines. 

• Excellent communication skills in Arabic and English. 

• Strong organizational and multitasking skills; able to coordinate across multiple departments simultaneously. 

• Customer-centric mindset with a professional, service-oriented approach to client follow-up. 

• Ability to work collaboratively with Sales, Finance, Legal, and Government Relations teams.