Customer Relationship (CRM) Specialist

Responsibilities

•        Serve as the main point of contact for clients within the industrial park; build and maintain strong client relationships

•        Proactively resolve client issues/complaints, coordinating with Legal, Finance, and Engineering teams as needed

•        Ensure client interactions and park operations comply with relevant laws and regulations; manage contract conditions with clients

•        Coordinate with Finance on client billing inquiries and payment collection

•        Work closely with the Engineering team to provide technical support and solutions to clients

•        Promote and sell non-industrial services; oversee rental process and payment collection for non-industrial offices

•        Act as a key player in park operations, integrating customer experience strategies with overall park management

•        Communicate regularly with clients to provide updates, gather feedback, and address concerns; prepare reports on customer satisfaction and engagement

•        Manage contracts between the park and clients, ensuring compliance with contractual obligations and negotiating terms as needed

•        Perform additional related duties as assigned by the Customer Experience Manager

Requirements

•        Bachelor's degree in a relevant major

•        4+ years of relevant experience

•        MS Office proficiency

Skills

•        Excellent time, task, and resource management skills

•        Strong problem-solving ability

•        Excellent communication skills

•        Interpersonal skills: acting with confidence, building rapport, proactive communication, customer focus, and compliance with legal obligations